The backhoe loader made it to Corpus Christi 30 minutes late. We had gotten updates from the haul truck driver who should be their customer service manager. He called when he left Laredo and when he was delayed by a flat tire.
Mentirosito’s boss came by the office to ask what he should be doing better. I was enough of a jerk-face to give him a printed list of suggestions. I had enough time between the phone conversation and the office visit to get over my tendency to be out of bounds obnoxious. That’s a little different for me. I often have to apologize when I have a legitimate complaint because I either cuss or act like a self-righteous jackass.
The company brought over a backhoe loader for Max to use while they service his machine. They provided and furnished it for free. Most of all, they were very nice to Max as they should be. $51,000 is a chunk of change for the company to spend.
Was the new machine everything Max thought it should be? It needs a couple of things fixed, some cheap and some a little expensive. After Max checked it out, he said that “There’s nothing that can’t be fixed. And they’ll fix it. They are the best.”
The equipment company’s website has some strong promises of customer service. It says: Today, the Cat brand is one of many brands owned by Caterpillar, and it represents the largest and most respected family of products and services in earth-moving industries across the world. Backed by the unmatched support of a global network of Cat dealers, Cat products and services deliver superior quality and long term value, helping to accelerate the success of our customers worldwide.
I think the equipment company will try to keep Max’s confidence. I hope so.